n2focus represents the latest strategies and techniques for guiding adjusters to better recorded statements. Here’s how it works:
As a means of establishing a baseline, n2uitive will audit a representative sample of interview data that has been captured using n2record. This will help us identify strengths and weaknesses in your organization.
Using materials provided by n2uitive, adjusters will self-evaluate their listening skills. This gets people thinking honestly about their own skills and where there is room for improvement.
n2uitive will provide real-world examples and tangible tips on effective listening: 8 basic interview skills
n2uitive will provide claims staff and management with a self-study and internal discussion presentation called Barriers to Effective Listening.
The n2uitive team will lead an online training session on Critical Interview Questions and Probing for Answers that is designed to hone adjusters’ skills.