Interesting interview with Delolitte’s Gopi Billa about reboot trends at insurance carriers. For the last 3 months, carriers have developed a fairly successful work from home model. However, the conversation is now shifting to improving productivity regardless of where employees work, because many carriers are considering enabling 30-35% of all employees to work from home permanently. Digital access, virtualization of work, and enhanced focus on employee safety will impact how insurance carriers redefine jobs to support that change.