As the insurance industry evolves, dealing with more complex claims, recognizing more sophisticated fraud, and adjusting to increasing customer demands, the technology we use must too. Adjusters can now count on AI and machine learning to help them with difficult claims and fraud recognition.
At n2uitive we believe that this technology also needs to work when insurance adjusters are out in the field. Here we examine why it matters and how n2record can help.
Claim adjusters no longer just deal with paperwork, they now need to have tech skills, be a good, empathetic listener to customers, and manage high workloads. Their role has evolved due to talent shortages in the insurance industry and evolving customer expectations.
They also spend a lot of time out in the field, so using technology that is fixed (such as a fixed computer with insurance hardware), won’t be helpful. So using tablets, laptops, and mobile apps will make a big difference to their productivity.
When out in the field, claim adjusters are often taking recorded statements.
Statements are key to the claims process. It provides the basis to each individual claim and is analyzed with a fine tooth comb when fraud is suspected.
Managing your recorded statement throughout the claims process is important, you need to be able to:
Using an app or software to manage your statements can help you with the points above.
Managing claims can be tough, you’re often managing multiple systems and dealing with complicated claims.
Our blog 8 claims management problems and their solutions dive into the solutions to these issues in more depth.
Finding a solution that also works when in the field increases productivity. If you choose a solution that doesn’t work effectively on mobile devices, you’re increasing inefficiency as well as the cost of providing multiple devices for your adjusters to complete a claim. It also increases the time needed to process a claim if statements aren’t available instantly from anywhere.
Look for an option that provides a reliable, easy to use mobile app to improve usability and increase productivity when on the road.
We saw how much insurance adjusters struggled with outdated tech that didn’t work on their phones or recording statements directly on their smartphones. This solution is very proactive, but it doesn’t protect sensitive data well and the whole claim process hangs on the adjuster remembering to upload the statement to the claims management system.
To solve this problem once and for all, we created n2record mobile, an iOS app that enables adjusters to take statements wherever they are. The audio file is then uploaded automatically to the n2uitive cloud-based system where it’s fully encrypted yet easy to locate and use at any moment during the claim process.
Using n2record your fieldwork becomes streamlined and simplified. You only need your iPhone to be able to work efficiently. You can access past statements to work on claims from anywhere in the world. You can also record new statements from your phone without worrying about sharing them later.
All statements are easy to review, share, and transcribe, improving your productivity by up to 30%.
In our experience, adjusters begin taking statements within 48 hours of being onboarded. Our mobile app is easy to use, you don’t need any hardware or other apps to make it work.
It’s also available for free in the Apple Store, to learn more about how it can help your business, set up a call with us.
Having a mobile app to help record and store statements simplifies workflows, improves productivity and efficiency. It helps to manage many challenges that insurance adjusters face and make their work less stressful.
Get in touch with us today to start using n2record mobile to enhance claims management efficiency and effectiveness.