There’s a new category emerging in the specialized world of insurance claims processing: recorded statement intelligence.
Recorded statements are one of the most valuable yet underutilized sources of data in the claims process. They contain first hand testimony and uncover other useful information that influences litigation outcomes. But for too long, they’ve been hard to access, summarize, or put to use, until now.
Artificial intelligence is transforming how adjusters capture, process, and leverage recorded statements. It’s creating a fundamental shift in claims handling that enhances human expertise rather than attempting to replace it.
This blog covers what recorded statement intelligence really means, how AI is helping adjusters use these conversations more effectively, and presents the business case for its ROI.
→ Ready to experience it for yourself? Book a call and see how Summary Assist transforms the way your team works.
Recorded statement intelligence is a new category in AI claims management that changes recorded statements from compliance checkboxes into valuable data sources.
Instead of manually summarizing or storing statements in siloed audio files, AI-powered tools now allow adjusters to:
n2uitive, the leading provider of recorded statement management software, currently has processed 25 million statements and transcripts to date. Each statement provides insights tied to liability, fraud, or negotiation outcomes. With AI, that data is finally within reach.
Recorded statements have long been considered the "platinum level data" of the claims process. Unlike structured data fields in claims management systems, these conversations contain rich, nuanced information directly from claimants and witnesses. This kind of information can dramatically impact liability determinations, settlement amounts, and litigation outcomes.
Yet for decades, that value has remained out of reach. The process of collecting, transcribing, summarizing, and accessing these crucial statements has been:
When adjusters manually transcribe or summarize recorded statements, they face a significant time burden. The average recorded statement summary takes 20-30 minutes to create. This is time that could be better spent investigating claims or communicating with claimants.
But the costs go beyond mere time. Without proper documentation of a recorded statement:
As insurance claims expert, Bob Cretel, explains, "These 90 seconds [of focused questioning] can change liability determinations and save thousands of dollars per claim." But without efficient ways to capture and use that data, most of it stays buried in audio files.
This is the gap recorded statement intelligence is designed to close, with artificial intelligence supporting adjusters, not replacing them.
"We're entering an era of AI-powered insights with minimal manual effort," says industry analyst Marty Ellingsworth. That shift is transforming recorded statements from a compliance burden into a strategic asset. It’s finally putting the industry’s most valuable conversations to work.
AI in insurance claims is driving better outcomes in several core areas:
SummaryAssist automatically produces structured statement summaries after each recording.
Transcripts are instantly available and linked to the original audio.
Structured statement data allows supervisors and analysts to:
Access to AI-generated summaries and transcripts helps teams:
To understand where your organization stands in the recorded statement intelligence journey, it's helpful to consider what n2uitive calls the "Have, See, Know/Use" maturity model:
At the most basic level, companies must consistently have recorded statements. This requires robust processes to obtain statements regularly. Without this foundation, companies face a "regret function" when unprepared for litigation.
Beyond collection, organizations must be able to see the content of these statements through transcription and proper storage. Without this capability, valuable data remains inaccessible in "dusty files."
The highest level of maturity is knowing and using statements strategically:
The ROI of implementing AI-powered tools in recorded statements is compelling:
As one VP of Claims at a Tier 1 Insurance Carrier testifies: "These tools have transformed our claims process. We handle cases faster and with greater accuracy."
AI is rapidly reshaping the future of insurance claims, but not all tools are created with adjusters in mind. Many solutions promise automation but ignore the real complexity of recorded statements, or disrupt workflows that claims teams have spent years perfecting.
n2uitive is different. It’s the only platform built exclusively for managing the full lifecycle of recorded statements. With tools like AI Summary Assist™ and 1st Draft Transcript, n2uitive helps adjusters reduce manual workloads, surface key details faster, and strengthen investigations.
Insurers using n2uitive are transforming recorded statements from siloed audio files into structured, searchable data that fuels better outcomes.
And it’s not just about technology. With over 25 million statements processed and a 99% customer satisfaction rating, n2uitive is a trusted partner to over 10,000 adjusters across North America.
Still relying on manual summaries and static audio files?
Let us show you what’s possible with AI-powered recorded statement intelligence. Book a call with our team to explore real examples, use cases, and how n2uitive fits into your existing claims process.