Many claims processes are still done on paper, or on old systems that aren’t reliable. But to stand out as a great insurer you need to be tapping into analytics, data security, and digital processes. Using modern claims management software, you’re able to harness those three key areas.
Discover more about how digitalizing your claims process can revolutionize your insurance company.
As insurance changes and adjusts to continual economic and digital adjustments, new trends appear and disappear. But there are 3 trends that we’ve seen grow and will continue to be of importance.
Making your claims more digital and tapping into the trends mentioned above bring many benefits to your business, these include:
Let’s look at how to choose a digital claim solution that incorporates the trends above to help you reach those benefits.
To unlock the benefits mentioned above, you need reliable claims adjusters software that has some defining features that lead to success.
Firstly, you need to be able to manage key documents in one place. That includes centralizing your recorded statements and securing them next to important claims-related documents. These documents may include a police report, policy documents, and any other information you may require. By having everything in one location you save employees’ time, increase productivity, satisfaction, and lower total costs.
It’s also important to be able to manage data access. So many different team members may need to access the claim information, but not everyone needs the same level of access. By sharing information carefully you increase data security and improve your compliance. Yet you’re also simplifying document sharing by allowing responsible access.
Finally, enabling easy yet in-depth data analysis refines your understanding of your consumers’ behavior. It also helps you to understand any weaknesses in your process to continually improve for your customers. By analyzing claims data regularly and completely you also improve fraud detection. With clean, accurate data you can also go one step further and train machine learning bots and generative AI to automate and speed up your processes even more.
A common reason to not go for a new software is the difficulty in finding the correct one and beginning to use it. Two objections we often hear are:
Switching systems can save you money, and improve customer satisfaction and claim resolution time.
n2uitive is an innovative solution made to improve recorded statement management. We’ve transformed over 10,000 adjusters’ way of working and capturing data.
We reduce processing times, lower operational costs, and improve customer feedback with our comprehensive, secure, and easy-to-use platform for recorded statement lifecycle management.
We support you in recording, storing, sharing, and analyzing insurance claim statements.
We began working with one of the top five P&C insurers in North America. They struggled with inefficient processes, difficult onboarding, and a lack of scalability in their current solution.
They chose n2uitive to have an easy-to-use, modern, streamlined system to help their adjuster record and manage statements.
They experienced a 30% increase in productivity, adjusters were able to start using and taking statements within 48 hours of being introduced to our software, and they reduced the total cost of ownership by 50%.
By switching to modern software, you improve your whole claims process. Managing records centrally, securing data access, and improving analytics all contribute to a faster, smoother claims process leading to more accurate and assertive decisions.
To learn more about how n2uitive can help you, book a call here.