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Introducing Summary Assist and 1st Draft Transcription: Transforming Recorded Statements into Strategic Assets

Written by Joel Gendelman | Apr 16, 2025 1:00:00 PM

At n2uitive, we believe that efficiency transforms the way adjusters work and improves the claims experience for policyholders. That’s why we’ve developed AI Summary Assist and 1st Draft Transcript, two powerful new features designed to eliminate manual transcription, streamline documentation, and accelerate claims investigations.

With AI-generated summaries and instant transcripts, adjusters can spot inconsistencies faster, detect fraud patterns with ease, and build stronger claim assessments without spending hours on tedious documentation.

Learn how n2uitive’s latest product features help claims teams improve workflows, strengthen compliance, and process claims with greater speed and accuracy. 

The Challenge: When Critical Conversations Become Administrative Burdens 

For insurance claims professionals, recorded statements represent a critical moment of truth. They capture important details that influence claim outcomes, shape investigations, and directly impact the customer experience

But for many adjusters, these conversations have become a source of friction rather than insight.

The average insurance adjuster spends at least 30 minutes manually documenting, summarizing, and processing recorded statements. That’s time lost to administrative work, not spent on investigation or service.

Traditional transcription services only add to the challenge:

  • Turnaround times often stretch to 4–5 days, delaying key decisions
  • High per-statement costs strain already tight budgets
  • Inconsistent quality requires extra time for review and correction

It’s a paradox: one of the most valuable parts of the claims process has become one of the biggest drains on time, resources, and adjuster focus.

 

The Innovation: AI-Powered Solutions Purpose Built for Recorded Statements 

Today, n2uitive is proud to introduce two new features that redefine how recorded statements are handled. We’re turning a major pain point into a valuable source of speed, consistency, and insight.

Summary Assist™,  AI-Generated Summaries in Minutes

Summary Assist uses advanced AI to automatically generate comprehensive summaries of recorded statements in minutes. Each summary aligns with your organization’s preferred format and captures key details automatically, so adjusters can:

  • Stay focused entirely on the conversation instead of notetaking 
  • Skip hours of post-call documentation
  • Improve interview quality through active listening 
  • Standardize summary quality across teams

 

1st Draft Transcription™ , Claims Transcripts Ready When You Are

1st Draft Transcription delivers machine-generated transcripts in minutes instead of days. With this feature, teams can: 

  • Cut claims transcription costs by up to 75%
  • Access critical statement details almost immediately
  • Search transcripts by name, keyword, or date right inside your claims system

The Impact: How Summary Assist™ and 1st Draft Transcription™ Are Driving Real Claims Results

Early adopters are already seeing measurable impact, from faster workflows to major cost savings:

"Summary Assist saves our adjusters an average of 20 minutes per statement while improving summary quality and consistency. The ROI was immediate and significant." - Claims Operations Director, Top 10 P&C Insurer 

"With 1st Draft Transcription, we foresee a significant reduction of our transcription costs while getting the information we need in minutes instead of days. It's completely changed our claims workflow." - VP of Claims, Regional Insurance Provider 

The benefits extend across the entire claims organization:

    • Adjusters: More time for investigations and claimant interactions
    • Supervisors: Better visibility, consistency, and coaching opportunities
    • Claims Leaders: Faster cycle times, improved outcomes, and lower administrative costs
    • Data Analysts: Structured data to support fraud detection, trend analysis, and reporting
    • IT Leaders: Minimal lift with enterprise-ready integrations
    • Security Teams: Built-in protections with SOC 2, HIPAA compliance, and full audit trails

 

The Future of Claims: From AI Automation to Strategic Intelligence

While the immediate benefits of Summary Assist and 1st Draft Transcription focus on efficiency and quality, these features are just the beginning of n2uitive's vision for the future of recorded statements. 

By turning unstructured conversations into structured, searchable data, these tools provide long-term value across your entire claims organization. Think:

  • Faster access to trends and anomalies
  • Better oversight and performance metrics
  • A foundation for predictive analytics, fraud detection, and decision support

At n2uitive, we believe AI should empower, not replace, claims professionals. We’re building tools that amplify human judgment and bring the most important part of the claim into clearer focus.

The future isn’t just faster. It’s smarter.

 

Experience the Future of Recorded Statements With n2uitive

n2uitive powers recorded statement intelligence for over 10,000 claims professionals across North America. Our secure, AI-driven platform helps insurers document faster, surface critical insights, and improve outcomes across every line of business.

Still spending hours on summaries or waiting days for transcripts? You’re already falling behind. Don’t let legacy processes slow you down.

Book a personalized demo today and see how fast, searchable summaries and transcripts are changing the way top insurers work.