Meet our staff

With more than 200 combined years of experience in claims, n2uitive’s seasoned team of industry executives, advisors and software experts come from leading companies, including Progressive, Safeco, Swiss Reinsurance, and AAA.

Evan Smith, VP Technology

Most awesome place visited: In this quadrant of space? Florence, Italy.
Most treasured possession: The resource I covet the most these days is time.
Favorite activities: Playing the saxophone, reading, and spending time with my family.

Evan is the public face of n2uitive’s technology. A developer by trade, he spends his days writing code and thinking about the technology landscape, and how it impacts the claims handling process. He’s spent ten years writing software professionally, in a diverse set of contexts and domains, from the startup to the Fortune 500 manufacturing company. Evan holds a BS in computer science from Seattle Pacific University. Though not a movie buff, Evan says Wild Hogs and Grown Ups are neck-and-neck for the title of Worst Movie Ever Made and he’s waiting on history to determine the winner.

Jaime Fix, Customer Service Manager

Most awesome place visited: I lived in Japan for several years as a child where strangers constantly touched my blond hair
Most treasured possession: My DVR changed my life!
Favorite activities: Raising three sweet, kind, well-adjusted daughters

When you call customer support, it’s most often Jaime’s cool, calm, and collected voice on the other end of the phone. She helps customers get the most out of our services. Even more important, Jaime supplies all of the sugar-, salt-, and caffeine-products that power n2uitive’s staff. Jaime started transcribing recorded statements 12 years ago and has been working with them ever since. She has a BA in sociology from the University of Washington. The most awesome thing about Jaime? She knows as much about sports as most guys.

Colleen Adamo, Customer Service, Business Analyst

Most awesome place visited: Kalachandji’s Restaurant in Dallas where they promise to ”make your mind peaceful and elevate your consciousness”
Most treasured possession: Gardner’s Art Through the Ages, 7th Edition complete with annotations and a cat-chewed cover
Favorite activities: Building a 15-chicken coop by myself in the August heat in Texas. It’s still standing!

Colleen splits her time between providing top-notch customer service and creating activity reports for our customers so they can see how many statements are being taken, by whom, how many are sent for transcription, and a host of other details that are useful in managing their business. She spent 20 years working as a P&C underwriter, call center service manager, and sales site manager. Colleen has a BS from the University of Texas in Austin in organizational speech communication (remarkably, she earned the degree without ever learning exactly what “organizational speech communication” is).

Kendra Howe, Director of Marketing

Most awesome place visited: Rafting the class V waves of the Zambezi River on the coast of Zimbabwe
Most treasured possession: My Curious George salt and pepper shaker—they come out for every party
Favorite activities: Overcoming my paralyzing fear of public speaking

Kendra oversees our brand and manages all of our marketing programs. A marketing generalist, she has 25 years’ experience working in marketing agencies, startup ventures, non-profits, and running her own consulting practice. Kendra has a BA in sociology and public relations from Whitworth University. When she was a small child, Kendra’s three older brothers put her in the clothes dryer and set it spinning. She’s been trying to right the world ever since.

Joel Gendelman, Chief Executive Officer

Most awesome place visited: Petra, in Jordan, is mind boggling!
Most treasured possession: I don’t really treasure possessions; time with family, friends and colleagues trump almost anything in my book.
Favorite activities: Competitive team sports, especially playing basketball. I’d love to be a lot better at cooking and photography.

Joel oversees n2uitive’s strategic direction and operations and serves as the company’s product visionary and evangelist. A leading entrepreneur and passionate innovator in the P&C market, Joel has founded several technology and service companies that help P&C insurers improve claim outcomes, workforce efficiency and customer service. Joel has built a vast network of trusted industry relationships among insurance executives and leading vendors to the claims market. His 20+ years building and operating companies include founding n2uitive Corporation and co-founding Allegis Communications and ClaimsDesk Corporation, an early entrant in the Software as a Service (SaaS) market for claims solutions. He has consulted with various emerging companies and mentored budding entrepreneurs. Among his other accomplishments:

  • Co-founded and helmed industry leading company with ten years of annual growth exceeding 20%
  • Shipped visionary web-based software product reaching 1,500 claims professionals in first three months
  • Experienced at successfully raising venture and angel financing – raising in excess of $10M
  • Named one of Top 25 Innovators & Entrepreneurs by Seattle Business Magazine in 2008
  • Named Best and Brightest by Washington Technology Industry Association Investment Forum in  2008
  • Delivered technology keynote at Pacific Claims Executive Association in 2010

Joel earned his BS in finance from San Diego State University, and both his MBA and Masters in professional accounting from the University of Washington. Best thing about Joel? He’s unflappable.

Mike Williams, Advisor & Senior Consultant

Most awesome place visited: Aruba … or maybe Hawaii
Most treasured possession: My wife, Kerry and 2 boys, Tyler and Daniel, along with good health
Favorite activities: Starting a general insurance agency and consulting practice with my wife and turning a profit the first year

Mike develops new client relationships, promotes our services, and seeks out new partner relationships. A seasoned insurance executive, Mike spent 25 years handling personal and commercial claims, managing products, and overseeing claims technology at Progressive Insurance and CorVel Corp. Now Mike consults, speaks, and teaches on a variety of insurance-related topics. He has a BA in personnel management and marketing from the University of Wisconsin, and attended the Weatherhead School of Management at Case Western Reserve. One of Mike’s proudest accomplishments came when, as a Progressive employee, he won the chairman’s quality award from American Express for managing their worldwide car rental loss and damage program—a rare feat for an outside vendor.

Barb Mandaville, Senior Project Manager

Most awesome place visited: Hierve el Agua near Oaxaca Mexico that translates to "the water boils"
Most treasured possession: Baking, gardening, walking and talking with friends
Favorite activities: Selling my house, my car, many of my possessions and traveling the world

Barb is like a concierge—she does a little bit of everything—and always with a smile and an impeccable level of professionalism. She works with new clients from set up and training through report distribution and ongoing support. Barb spent 16+ years at Progressive Insurance where she listened to thousands of recorded statements, helped create an inbound call center, and implemented an in-house interpreter service. As she does with life, Barb took the scenic route with her education. She started at Kent State University, studied in Mexico, went to school in Texas, and ultimately graduated from Ursuline College in Ohio with a BA in psychology and Spanish. But make no mistake, she is a detailed-oriented pro when it comes to supporting clients.

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